Area Service Incharge

5-8 Years

Coimbatore/ Madurai

Position Details :

Division: Onida (Service Operations)

Industry Preference: Consumer Electronics/ Appliances

Area Service Incharge is responsible for field service operations & resolving customer escalations.

Efficient management of field service delivery.
Handling service engineers.
Handling Service Escalations.Handling Dealers defectives, customer’s escalations.
Handling Dealers defectives, customer’s escalations.
Build strong relationship with dealers & distributors, market visits with sales team for increase service confidence.
Coordinate with ASP's & technicians. CRM & Technical training to ASP's & Technicians.

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